Loc H. Pham, OD Sunvalleyeyecare@gmail.com
Our schedule is usually booked a week in advance. We will see emergency cases if you are an established patient on a same day basis/walk in status. We are trying to free up our phones, so texting/emailing is encouraged if you have non urgent questions about insurance, scheduling, fees, refills, etc.
We offer the convenience of making appointments online. The link is secure and in real time. If any of the available times is not available or the nature of your visit is more urgent, please call our office to speak directly to our staff at (480) 812-2010. Just click on the name of the doctor you want to schedule with. If you have a non urgent question, please feel free to send us an email or text. We will kindly reply back to you as soon as we can.
We will make our best effort to verify your insurance to determine eligibility before you come in, but we do not guarantee coverage. There may be situations in which the insurance company cannot be reached (website down, closed for weekend/holiday) and you may be requested to reschedule your appointment.
About Your Insurance:
There are two types of insurance that will help pay for your eye care services and products. You may have both and our practice accepts both:
Vision care plans (such as VSP ,EyeMed, Superior Vision, Spectera, Humana Vision, Tricare, MetLife Vision, SightCare, BlueVision )
Medical insurance (such as Aetna, Blue Cross/Blue Shield, Cigna POS/PPO, UHC, AmeriBen and Medicare).
We are currently not in network with any medical HMO or ACO groups at the moment.
Vision care plans only cover routine vision exams along with eyeglasses and contact lenses. Vision plans only cover a basic screening for eye disease. They do not cover diagnosis, management or treatment of eye diseases.
Medical insurance must be used if you have any eye health problem or systemic health problem that has ocular complications. Your doctor will determine if these conditions apply to you, but some are determined by your case history. If you have both types of insurance plans it may be necessary for us to bill some services to one plan and other services to the other. We will use coordination of benefits to do this properly and to minimize your out-of-pocket expense.
We will bill your insurance plan for services if we are a participating provider for that plan. We will try to obtain advanced authorization of your insurance benefits so we can tell you what is covered. If some fees are not paid by your plan, we will bill you for any unpaid deductibles, co-pays or non-covered services as allowed by the insurance contract.
We request that you provide us with both vision and medical insurance if you have both. If we have trouble verifying your information, we will email/call you to request further information.